Question 1

How do you quote for chimney repointing and roof repairs in Plymouth?

Accepted Answer

We come out to inspect the stack and the surrounding roof coverings directly, using a drone if high-level access is restricted from the ground. We check for perished mortar joints, loose flaunching around the pots, and split lead flashings before sending you a clear, written quotation detailing the required work. You will know exactly what labour and materials are involved before any work begins.

Question 2

What areas do you cover from your Plymouth base?

Accepted Answer

We work within a 40-mile radius of Plymouth, covering South Devon, the South Hams, West Devon, and East Cornwall. That includes regular work out along the A38 corridor to Ivybridge and Totnes, north to Tavistock and Yelverton, and across the Tamar into Saltash and Liskeard.

Question 3

How do you protect my property while working on the roof?

Accepted Answer

We use ladder standoff brackets to keep weight off your guttering and lay heavy-duty ground sheets to catch raked-out mortar and debris. Hard boards protect your patio slabs or tarmac driveways from scaffold feet and falling grit. At the end of every working day, we sweep down the area and run a magnetic roller across lawns and paths to collect stray nails and wire.

Question 4

What actually happens during a chimney stack repointing job?

Accepted Answer

We grind or chisel out the failed, weather-scoured mortar by hand to a solid depth of at least 15 to 20mm rather than simply skimming the face. We replace any frost-damaged bricks, repoint the joints flush using a weather-resistant mix suited to Plymouth's coastal rain, and rebuild cracked top flaunching to keep the chimney pots solid. While we are up there, we inspect the lead aprons and step flashings to ensure no water can track behind the brickwork.

Question 5

What happens if you find hidden roof rot around the chimney base?

Accepted Answer

Water running down an unpointed chimney stack often rots the neighbouring rafter timbers, battens, and underlay over several winters. If we strip back the lead flashings and uncover rotted timber or broken slates, we pause and show you clear photos of the damage immediately. We explain the structural fix required, detail any extra materials needed, and get your sign-off before we proceed.

Question 6

Do you handle emergency roof leaks and storm damage?

Accepted Answer

We provide a 24/7 emergency call-out service to make properties watertight after severe Atlantic gales and sudden water ingress. Our priority on an emergency visit is stopping the leak immediately, whether that means securing blown lead, replacing missing slates, or weatherproofing an exposed chimney breast. Once your living space is protected, we arrange to return during normal working hours to carry out permanent repairs.

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